• Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders.  Please be certain before completing the checkout.  If you would like to return your item once you receive it, you can do so in accordance with our Returns & Refunds Policy.

Also, please be sure to enter the correct shipping address.  We are not responsible for items shipped to an incorrect address provided by the purchaser.

  • How long will it take to get my order once it is shipped?

It depends on where you are, and on the items in your order. Please see the item description for further details.

Once shipped, US orders will take 4-8 business days to arrive. Delivery details will be provided in your confirmation email.

  • Where is my order shipped from?

All items are shipped from the US. Items are shipped from our location in Cleveland, OH, as well as from our warehouse locations within other areas of the United States.

  • If I receive the wrong item in my order, or a damaged item do I have to pay to ship it back?

No way! Give our web team a buzz at +1 252-802-6298 or email us at support@upbeatoutfitters.com and we will send you a prepaid label to return it to us!

  • Can I have my order redirected to a different address?(shipped)

Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.

If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you.

If the original address is invalid, your package will be undeliverable and returned to our warehouse. You can contact our Customer Care Team with the order number. We’ll be more than happy to help!

  • Is there a way to be notified when certain products are restocked?

Yes! If a product is out of stock in your desired size you will see a green “notify me” tab on the left side of the screen. Click it and you may enter your email address to be notified if that item in that size becomes available again. You can also call our store to be added to a call list to receive a phone call! Also a great way to stay in the know about new arrivals and restocks is to become a fan on our Facebook page and follow us on Instagram.

  • What does one size mean?

One size (OS) means that the item only comes in one size that is made to fit a range of sizes.

When in doubt, feel free to contact our Customer Care Team for assistance on finding the perfect fit for you!

  • Will I be charged a customs tax?

Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.

  • How do I find the right size?

Use our Size Guide to find the best size based on your measurements.

For more specific sizing information, please feel free to reach out to our Customer Care Team and we’d be happy to help you find the perfect fit!

  • How do I track my order?

Creating a customer account with us is always a good idea! You can log in and view your orders and tracking numbers at any time. Whether you created an account or checked out as a guest you should’ve received a shipping confirmation email with tracking. If you did not receive it contact us at support@upbeatoutfitters.com.